Policies and Disclaimer
All sales of prescription eyeglasses and non-prescription sunglasses are final.
· Lenses may be remade by our lab once within 90 days of the original dispense date if there are issues related to lab error, difficulty with Rx adaptation, or doctor’s Rx changes. Any additional remakes are offered at a 40% discount off usual and customary fees.
· We allow a one time frame exchange within 7 days of dispensing your prescription or non-prescription eyewear.
· Lenses are warranted for up to 2 years for any manufacturer defects in anti-reflective and scratch coatings.
FRAME HANDLING POLICY
· As a service to our patients, we are pleased to offer adjustment and replacement lenses utilizing new or used frames. While our office and labs use the utmost care when working with eyeglasses, we cannot be held responsible for any damage that may occur. We will work with them solely at your own risk.
FRAME WARRANTIES
· Eyeglass frames (unless discontinued by manufacturer) are under warranty for defects for up to one year from the date of purchase. This does not include loss, theft, accidental breakage/damage, or mutilation by pets (it happens!).
CONTACT LENSES
· Unopened and unmarked boxes of non-specialty soft contact lenses may be exchanged within 90 days.
· Sales of specialty gas permeable, custom soft, or hybrid contact lenses are final. Specialty lenses are covered by a 90 day manufacturer’s exchange warranty until the final Rx has been determined.
EYE CARE SERVICES
· Eye exams, contact lens fittings, and medical eye services are non-refundable.
All sales of prescription eyeglasses and non-prescription sunglasses are final.
· Lenses may be remade by our lab once within 90 days of the original dispense date if there are issues related to lab error, difficulty with Rx adaptation, or doctor’s Rx changes. Any additional remakes are offered at a 40% discount off usual and customary fees.
· We allow a one time frame exchange within 7 days of dispensing your prescription or non-prescription eyewear.
· Lenses are warranted for up to 2 years for any manufacturer defects in anti-reflective and scratch coatings.
FRAME HANDLING POLICY
· As a service to our patients, we are pleased to offer adjustment and replacement lenses utilizing new or used frames. While our office and labs use the utmost care when working with eyeglasses, we cannot be held responsible for any damage that may occur. We will work with them solely at your own risk.
FRAME WARRANTIES
· Eyeglass frames (unless discontinued by manufacturer) are under warranty for defects for up to one year from the date of purchase. This does not include loss, theft, accidental breakage/damage, or mutilation by pets (it happens!).
CONTACT LENSES
· Unopened and unmarked boxes of non-specialty soft contact lenses may be exchanged within 90 days.
· Sales of specialty gas permeable, custom soft, or hybrid contact lenses are final. Specialty lenses are covered by a 90 day manufacturer’s exchange warranty until the final Rx has been determined.
EYE CARE SERVICES
· Eye exams, contact lens fittings, and medical eye services are non-refundable.
